FlextraFlextra is operated by Luven Technologies LLC, 4396 NW 56th Ct, Ocala, FL 34482, US. Contact everest@luven.ai for privacy questions or requests. This notice covers the Flextra app and its support; Luven Visuals’ property-film service has a separate privacy notice.
Information we collect
- Account and setup: your email, account identifier, name and sign-in information, plus the age, sex, height, weight, goals, preferences and other fitness details you enter.
- Your activity: food and nutrition records, workouts, plans, measurements, progress estimates, Coach messages and saved context. Optional plan refinements can include injury information and other sensitive information you choose to provide.
- Photos you submit: body-scan, reference and meal photos, and the information generated from them. Camera or photo access is requested when needed. We upload only photos you capture or choose to submit, not your entire photo library.
- Purchases and service activity: subscription status and transaction identifiers, account-linked usage records used to enforce service limits, and technical information needed for authentication, purchases, security and troubleshooting. Apple handles payment details; we do not receive your full payment-card number.
- Support: information you include when you contact us. Please do not send passwords, payment-card details or body photos by email.
How your information is used
We use this information to create and secure your account, save and display your records, personalize features you request, provide support, manage subscriptions, prevent misuse and comply with applicable obligations. We do not sell personal information or use your body photos or fitness records for targeted advertising.
AI features are your choice
With your permission, Anthropic processes the photos, messages, meal descriptions and relevant account context needed for body estimates, Coach, meal interpretation and training plans. Context can include body stats, goals, food logs, plans and Coach history or memory. Related scan information or photos require separate scan-sharing permission.
You can decline AI sharing and use manual tracking. In Settings, separate controls let you withdraw permission for scan sharing and for Coach, meals and plans on that device. Withdrawal stops future sharing through those controls; it does not recall information already sent. If you use another device, review its permissions too.
Anthropic’s own retention, security and data-use terms also apply to processing by that provider. We do not promise zero retention or immediate removal from a provider’s logs. You can read its commercial-data retention information and model-training information.
Who helps operate the app
Supabase provides authentication, the app database, private file storage and server functions. Anthropic provides the AI processing described above. RevenueCat and Apple handle subscription and entitlement processing when you use purchases; purchase systems can process app, device and transaction information needed for that service. When nutrition lookup is enabled, food names and ingredient amounts may be sent to USDA FoodData Central or Edamam to retrieve nutrition information. We use business email to answer support requests. This website is hosted by Hostinger, which can process connection and security information. This website does not use advertising trackers or a marketing signup form. If you contact us by email, we receive the information you choose to send.
We may disclose information when reasonably necessary to meet legal obligations, protect users or investigate abuse. If ownership of the service changes, information may transfer with it subject to applicable law and notice requirements. The current core release does not request your location or read Apple Health data. Any later location-based meal feature will need its own permissions and an updated disclosure.
Storage, retention and deletion
Your account records, saved conversations, plans and saved scan or reference photos remain available while your account exists unless you remove supported items or ask us to remove them. We attempt to remove meal-analysis photo uploads after each request; an interrupted or failed cleanup can leave a file until later removal or account deletion. We do not currently promise an automatic expiry period for these records. Private photo links are temporary access links; this does not mean the underlying photo is automatically deleted.
- Scan photos: open Progress to remove saved scan photos while keeping the recorded estimates.
- Your account: open Profile → Settings → Delete account. This removes the account, its app records and photos in our account storage. Photos saved as references with a plan are included in account deletion.
- Provider and business records: deleting your app account does not automatically remove Apple or RevenueCat transaction records, support correspondence, provider security logs or backup copies. Such records may remain for security, dispute handling, accounting, legal obligations or the provider’s retention cycle. Contact us about additional removal requests; we will explain applicable limits.
- Subscriptions: account deletion does not cancel an Apple subscription. Manage it separately in your Apple account settings.
Access controls and private storage help protect your information, but no system can guarantee absolute security. Our app backend is hosted in the United States. Service providers may process information in other countries where they operate.
Your choices and requests
You can review saved information in the app, update supported profile fields, manage device camera/photo permissions, withdraw AI permissions and delete your account. For access, a copy, correction, deletion or other privacy rights available in your location, email everest@luven.ai. We may need to verify your identity before acting. If we cannot fulfill a request, we will explain why. You may also contact the privacy regulator for your location where that right applies.
Age and fitness information
Body scanning is for adults aged 18 or older. Flextra is not directed to children under 13. If you believe a child under 13 has provided personal information, contact us so we can investigate and remove it as appropriate. Fitness estimates and AI guidance are not medical diagnoses.
Changes to this notice
We will update the effective date when this notice changes. For material changes, we will provide additional notice in the app or through an available account contact method as appropriate. Questions? Visit Flextra support or email everest@luven.ai.