FlextraTalk to us. Email everest@luven.ai with your app version, device and iOS version, the steps you took and any error message. Please leave out passwords, payment-card details and body photos.
Email Flextra support ↗Find an earlier scan
Open Progress → Scan history to revisit scans and their saved previews. You can compare scans from different dates. If a private photo does not load, check your connection and retry. A deleted photo cannot be restored from the app; its recorded estimates remain.
Log food without AI
Open Food → Enter food manually, enter a name and the total calories and macros for the amount you ate, then save. Manual entry does not need AI sharing permission. Saving to your account requires a connection. If a save fails, retry from the same form to avoid creating a second entry.
When a scan or AI request fails
Check your connection, camera permission and the message on screen. For body scans, follow the framing and lighting guide and avoid using a blurry or obstructed photo. If a service is unavailable, try again later. Photo estimates and AI guidance can be inaccurate; they are not medical measurements or diagnoses.
Manage a subscription
Open Profile → Settings → Manage subscription, or use iPhone Settings → your name → Subscriptions. Restore purchases is also available in Flextra Settings. Use the Apple account that made the purchase. Apple’s subscription instructions explain how to cancel. Deleting Flextra or your app account does not cancel a store subscription.
Control photos and AI sharing
Open Progress to delete saved scan photos while keeping their recorded estimates. Profile → Settings has separate withdrawal controls for scan sharing and AI sharing for Coach, meals and plans on that device. Withdrawal applies to future requests; it does not recall information already sent. Plan reference photos are removed through account deletion.
Delete your account or request your information
Open Profile → Settings → Delete account and follow the confirmation. If you cannot sign in, or want help with access, a copy, correction or deletion, email everest@luven.ai. We may need to verify account ownership. Read our Privacy Policy for retention details and provider-record exceptions.
Who operates Flextra?
Luven Technologies LLC
4396 NW 56th Ct
Ocala, FL 34482, US
Read the Privacy Policy and Terms of Use. This page supports the Flextra fitness app; Luven Visuals is our separate property-film service.